What does your urgent care center treat?

We treat all kinds of medical illnesses and injuries. Flu, strep throat, bronchitis, pneumonia, stomach upset, dehydration……the list goes on and on.

We can give injections and IV fluids if needed, and manage acute painful conditions such as kidney stones.  We also take care of injuries, and have the ability to take Xrays on site as well as apply splints and provide crutches/walkers if needed. We have a small lab on site as well.

What ages do you treat?

We treat all patients 6 months of age and older.

Do you accept insurance?

We accept all major insurance plans. We accept BCBS, Cigna, Aetna, United Healthcare, Wellpath/Coventry, UMR, Duke Select and Duke Basic, Gateway, Medcost, Tricare, Medicare and NC Medicaid. If your insurance is not listed, please call us and check.

What happens if I don’t have insurance?

We want to deliver great care at a price you can afford!  We expect payment at time of service, and have a very generous discount from our fee schedule for those who pay “out of pocket”.

To see a provider for an office visit it is $120.00. 

There may be additional charges depending upon the cause for the visit, and these will be discussed with you prior to ordering any further tests, X-rays etc., however, if you are in agreement to have this item completed, full payment is due before you leave.  

Do you take appointments?

We are primarily a walk in clinic and no appointment is necessary.  

If you would like to schedule an appointment, you can pick the location you would like to check into under the location tab from our website, and then click the hyperlink for "check in online" - this will allow you to tell us when you'd like to come in.  You will also receive reminders and up-dates regarding your appointment via text.  

Can you be my regular doctor?

We are specialists in “unscheduled care”.  We can treat and manage many acute illnesses and follow you for them, and we can assist in finding you a primary care provider if you don’t have one.

If you have chronic on going illnesses such as diabetes, high blood pressure and the like, you are better served having a regular doctor who can see you on a scheduled basis. We, on the other hand, can best serve you when something unexpected happens or your doctor simply can’t see you promptly.

What happens if I need to go to the hospital?

If we determine your condition requires hospitalization or a more in depth evaluation than we can provide, we will, with your agreement and input, make arrangements for your transfer to the appropriate medical facility.

Can you send records to my regular doctor?

Yes, with your permission, records of your visit to MedAccess will be sent electronically to your primary care doctor or specialist.

What things do you not treat?

We treat almost everything…but we do not manage chronic pain, and none of our providers prescribe methadone or oxycontin.

Patients with the need for chronic on going pain management are best managed by their primary care provider or their pain specialist.

Can you do school and other routine physicals?

Sort-of!  We can do a variety of physicals, but we cannot complete your annual wellness physical, or any entry to school physicals.  

We can do the following: sports physicals, teacher physicals, college physicals, commercial drivers license medical exams, etc.  

If you have questions, or need one completed that is not on this list, please call our office.

Can I receive my COVID-19 vaccine at your facility?

No, we are not administering the COVID-19 vaccine at this time.  

If you are intrested in receiving the vaccine, please visit the CDC website to find a location near you: https://www.vaccines.gov/

Can you test for COVID-19?

The short answer is - Yes!  

However, important items to remember are:

An office visit with one of our providers is required.  We are not offering drive-thru testing!  You will have to see a provider for an office visit to have a test completed.  

We are only testing symptomatic patients.  This means we are not testing for those who need a test to travel or to attend an event.  We are testing only those patients who have symptoms and/or are sick. 

We do have resources in each of our clinics regarding other testing locations for those who are not symptomatic - if you are unable to find testing information on your own, please give us a call and we are happy to provide the information we have.

Or you can visit the US Department of Health and Human Services to find a testing location near you:  https://www.hhs.gov/coronavirus/community-based-testing-sites/index.html

Our Provider will determine if you receive a COVID-19 test (or not).  Our provider will determine if you meet necessary criteria to have a COVID-19 test completed.  While our front desk and clinical staff can help answer some questions surrounding this, the decision is ultimately up to the provider that is treating you.    

What kind of COVID-19 test(s) can you perform?  We have the ability to run a rapid in-house test (not accepted at most schools and some companies) or a send-out PCR test.  The PCR test typically returns within 3 business days; however, this is determined by lab processing times, and out of our control.  We cannot guarantee your PCR test will be back within a certain timeframe, but we can provide you with what we have seen recently in regard to turn-around times.


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